We like feedback. Surveys? Not so much. Which is why we use technologies that provide loads of feedback and insight with no or very little surveying.
Most companies aren't even close to realising their full potential when it comes to delivering on customer experience - that's why we exist.
We provide and implement tools and methods that accelerate your customer experience program
Jesus and the devil reside in the details! So you need almost nerdy craftsmanship in order to really connect the dots required to drive real insight and change.
We are an “&” company. We believe that no strategy is better than its implementation, and no software is better than its usage. So, we’ve decided to reside in the middle so you don’t get stuck there …
Some Differ
We are very proud to work with many successful Swedish and international brands. Here is a sample of some of our clients that dare to differ.








What difference does it make?
If customer experience, employee engagement, sustainability, advanced analytics and AI is too fluffy for you:
BAD CX IS COSTLY
After a bad experience, 22% decreased spending and 19% stopped completely.
40 POINT NPS INCREASE
Over the course of 24 months our client improved its Net Promotor Score by 40 points.
SELF FINANCING
One client showed positive ROI just by closing the first loop – the rest was just icing on the cake.
FINANCIAL PERFORMANCE
Companies with high CX maturity financially outperform their peers.